FAQ & HELP
product
an item I love is sold out! when will you be restocking it?
you can contact us at services@saharjewelry.cc and we can try to track one down in the company for you. if one is not available we can add you onto a guest request list and contact you as soon as it’s back in stock!
how should I care for my pieces?
check out our care here for everything you need to know!
I want to find out more information about a product, who can I reach out to?
you can email services@saharjewelry.cc and one of our wonderful team members will answer any questions you have!
packaging
do you offer gift wrapping?
every sahar order is gift wrapped by hand by one of our amazing team members. if you’d like to further personalize your order, please send your request to services@saharjewelry.cc or leave a comment in the “notes” section at checkout.
is your packaging sustainable?
our packaging is designed from recycled, reusable and compostable materials. to minimize package consumption.
shipping and orders
when are orders shipped?
orders are processed Monday through Friday and are shipped within 2-3 days of placement, excluding weekends and holidays.
what happens after I place my order?
you will receive an order confirmation email once your order is confirmed. you will also receive a shipping confirmation email once your order is shipped out.
where does sahar ship to?
we ship internationally because we believe everyone around the world deserves a little sahar in their life. if you want to know more information click here.
help! can I cancel my order?
we get it, we all make mistakes. if you wish to cancel your order just reach out to us at services@saharjewelry.cc. our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.
gift cards
how does my gift card work?
gift cards purchased through the website can be used online. our gift cards have no additional processing fees and do not expire. happy shopping!
how do I use my online gift card online?
if you have an online gift card you can enter the code at check out, just be sure to click the “apply” button.
where can I purchase a gift card for your online store?
click the link here!